Frequently Asked Questions
How much does a premium video cost?
$6 US Dollars.
How can I pay for it?
You can pay by credit card, debit card or PayPal
How long does it take to credit the payment?
Online payments are credited within minutes.
If my payment was credited, why do not I receive my video?
Payments made online are credited at the time.
Make sure you visit VideoZas, after your payment is credited.
In the event that you do not see your video purchased at the top of VideoZas, visit this link and indicate with what email you made your payment: ONLINE SUPPORT
Can I correct my PREMIUM video?
To correct your video you must return to Videozas with the link you received when you made your purchase.
Then click on MAKE YOUR PREMIUM VIDEO and in the form correct the text and/or photo of your video.
Resend the form and your video will be ready in a few minutes.
You have 10 corrections available of text and/or photo of the purchased design.
How much time do I have to correct my PREMIUM video?
You have 30 days to correct the texts and photos that appear in the form of the purchased model.
Can I modify the music of the Video?
It is not possible to change the music of the Video.
Why can not I download my video on ANDROID?
Press the DOWNLOAD button, and the video will start downloading in the GALLERY of your phone in the DOWNLOAD folder.
Some ANDROID devices may have drawbacks with direct downloads (download cuts or non-playback videos).
In this case choose the option SEND BY MAIL or WHATSAPP.
How do I download my video from IOS?
iOS devices do not allow direct download so you must choose the SEND BY MAIL or WHATSAPP.
Why do not I receive the mail with my video?
This email may take a few minutes to arrive and probably this in the folder SPAM / JUNK.
Why can not I upload a photo?
Some devices do not have enough RAM to load very large photos in the browser.
You can try to crop your photo from the gallery app or decrease the size of the photo with an app.
If the problem persists, use a desktop computer.
Do you make special videos on demand or budget for video work?
No. All the videos we offer are on our website.
Where can I download my invoice?
Write to our Facebook chat indicating the email you entered when you made your payment, your name and surname, and the billing address with the City, Postal Code, Country, State/Province:
REQUEST INVOICE
How I can contact with VideoZas?
Write us to our Facebook chat: CONTACT
How can I erase my data from VideoZas?
You can delete all your data, photos and videos by clicking on the following link: DELETE DATA
